Client Experiences
What clients say about working with Bodhi Counsel.
Pension matters can be stressful to navigate alone. These are the experiences of individuals who chose to work with us.
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In their own words
Wanchai Praphanwit
Bangkok · Retired civil servant
"I had been receiving what seemed like an incorrect pension figure for two years but did not know how to raise it. After the Eligibility Review, I understood the situation properly for the first time. The written summary was very clear and the recommended steps made sense. I am now working through the next stage with the same team."
May 2025 · Eligibility Review
Nuttapon Thongchai
Nonthaburi · Private sector employee
"I was uncertain whether my provident fund deductions had been applied correctly following a change in employer. The adjustment process took around six weeks and was handled with minimal disruption to my daily life. I did not have to deal with the fund directly — everything came through Bodhi Counsel with a clear note on what was happening."
April 2025 · Adjustment Support
Sunee Rattanawong
Chiang Mai · Approaching retirement
"What I appreciated most was that nothing felt rushed. I was given time to read the documents, ask questions, and think about the options. The advisor I worked with was patient and never made me feel that my questions were too basic. For someone with no legal background, this made a considerable difference."
May 2025 · Eligibility Review
Aran Kanchanaporn
Bangkok · Long-serving hospital employee
"A period of unpaid leave from fifteen years ago had been excluded from my contribution record without explanation. It took several months to resolve but Bodhi Counsel managed the entire process — I did not have to chase anyone or write a single letter myself. The closing report was detailed and I have kept a copy for my records."
April 2025 · Full Dispute Representation
Prapha Buranasiri
Pathum Thani · Former government teacher
"I was told by two other offices that my case was unlikely to succeed before coming to Bodhi Counsel. The team reviewed the same documents and found a basis to proceed that had not been identified before. I do not want to overstate the outcome, but the pension correction that resulted was significant for my monthly income."
March 2025 · Full Dispute Representation
Kanya Sawatdiphon
Bangkok · Recently retired
"The fee was clearly stated at the beginning and there were no additional costs at any point. I found the Adjustment Support service to be fair value for the amount of work involved — preparing documents, corresponding with the fund, and following up over three months. I would return for a Review if I have further questions."
May 2025 · Adjustment Support
Case Studies
Three client situations, from start to close
Case Study 01 — Eligibility Review
Situation
A client approaching retirement had received conflicting information from the Social Security Office regarding the number of contribution months credited to his record. He was unsure how the figure had been reached and did not feel confident questioning it directly.
What we did
We conducted a full Eligibility Review, cross-referencing his employer contribution records against the SSO figure. An administrative error covering a 14-month period was identified. A written summary and recommended next steps were provided within three weeks.
Outcome
The client proceeded to Adjustment Support on the basis of the review findings. The correction to his contribution record was confirmed within eight weeks of lodgement. The adjusted pension figure was calculated correctly before his retirement date.
Case Study 02 — Adjustment Support
Situation
A client had transferred between two employers in the same industry group. The provident fund balance from the first employment had been carried forward at a figure she believed was incorrect, but she lacked the documentation to challenge it effectively.
What we did
We assisted the client in obtaining missing statement records, then prepared and lodged a formal recalculation request with the fund committee. Correspondence was tracked and responses relayed with explanation over approximately two months.
Outcome
The fund accepted the recalculation request and adjusted the transferred balance accordingly. The difference, accumulated over several years of contributions, represented a meaningful increase to the client's fund standing.
Case Study 03 — Full Dispute Representation
Situation
A client's pension had been reduced following a departmental restructuring. The stated reason did not correspond with the applicable regulations under the Government Pension Fund Act, and informal requests to the relevant department had been met with no substantive response.
What we did
We took on Full Dispute Representation, lodging a formal appeal with supporting evidence and written submissions over approximately four months. The client was kept fully informed at each procedural stage, and attended only one scheduled hearing.
Outcome
The appeal was upheld. The original pension figure was reinstated and backdated. A closing report was provided setting out the process and confirming the final position. The matter ran from initial instruction to resolution in just under five months.
Years established
Matters handled
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Reach Us
Contact Bodhi Counsel
Phone
+66 2 634 8127Address
142 Silom Road
Bang Rak, Bangkok 10500
Hours
Mon–Fri
9:00–17:30 ICT
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